FAQ's
Frequently Asked Questions
How does the subscription service work?
It’s simple! Choose the products that best fit your needs and select how frequently you’d like them delivered. Your subscription will automatically renew based on your selected schedule, so you never have to worry about running out of the essentials.
Can I customize my subscription box?
Yes! Subscription boxes can be customized based on flow type and product type. At this time, we are unable to accommodate specific brand requests.
Can I pause or cancel my subscription?
Absolutely. You can pause or cancel your subscription at any time by contacting us at hello@olliandvyn.com.
Do I have to subscribe, or can I place a one-time order?
Not at all! All Olli + Vyn products are available for both one-time purchases and subscriptions. Choose whichever option works best for you.
When will my subscription box be delivered?
Subscription boxes are delivered twice a month. During checkout, you can select whether you'd prefer your box to arrive at the beginning or toward the end of the month.
What is Olli + Vyn?
Olli + Vyn is a feminine health and wellness company committed to making personal care more accessible, thoughtful, and affordable. We offer carefully selected menstrual and personal hygiene products designed to support women and girls through every stage of life.
Where is Olli + Vyn located?
Olli + Vyn is proudly based in Detroit, Michigan.
Can I have more than one subscription box?
Yes! You can have multiple subscription boxes associated with your account. If you need assistance setting up more than one subscription, please contact us at hello@olliandvyn.com.
Can I choose which brands are included in my subscription box?
At this time, specific brands cannot be selected. We carefully select the products included in each box based on quality, value, availability, and your selected product type and flow needs.
Can I change my email address?
Yes. If you need to update your email address or other account information, please contact us at hello@olliandvyn.com, and we'll be happy to assist you.
I forgot my password. How can I reset it?
If you're having trouble accessing your account, please contact us at hello@olliandvyn.com, and we'll be happy to help.
Can I get a refund if I no longer want my subscription or products?
Because our products are personal hygiene items, we are unable to accept returns or provide refunds for opened or shipped hygiene products.
If you no longer need your products, we encourage you to consider donating unopened items to a local shelter, community organization, family member, or friend.
If your order arrives damaged or there is an issue with your shipment, please contact us so we can help make it right.
Is there a delivery charge?
Yes. Standard delivery is $5. Orders of $50 or more qualify for free delivery.
How do I update my shipping address?
Please contact us at hello@olliandvyn.com as soon as possible if you need to update your shipping address. We'll do our best to make the change before your order ships.
How do I update my credit card or payment information?
For assistance updating your payment information, please contact us at hello@olliandvyn.com.
Can I change my shipment schedule?
Yes! If your needs change, you can request a different shipment schedule by contacting us at hello@olliandvyn.com.
What forms of payment do you accept?
We accept all major credit cards, as well as Apple Pay and Shop Pay.
How do I contact Olli + Vyn?
We're always happy to hear from you! The best way to reach us is by email at:
My order arrived damaged. What should I do?
We're sorry that happened! Please contact us at hello@olliandvyn.com with your order information and, if possible, a photo of the damaged package or products. We'll work with you to resolve the issue as quickly as possible.
I have a question that isn't listed here. How can I get help?
We're happy to help! Send us an email at hello@olliandvyn.com, and our team will get back to you as soon as possible.
We're here to make your Olli + Vyn experience simple, supportive, and stress-free.